Tag Archives: Marco

Marco

July 20, 2018 by

When most people in Omaha hear the name Marco, they usually think of copiers and printers. But, that’s just the tip of the iceberg, says Dan Urzendowski, Marco’s IT regional sales manager. In reality, the company has quietly become a leading contender in business IT. Though Marco may be Omaha’s best kept IT secret, Urzendowski believes that’s about to change.

Marco has been in the industry since 1973, and a business IT services provider since 1985. In the last five years, Marco has expanded its services in Omaha—and across the Midwest—to become a full-service integrator with pre- and post-sales engineering, project management, managed services, and managed cloud. 

To be a leader in business IT, Marco invests heavily in its people. More than half of its 1,200 employees are certified systems engineers and technical representatives. Many of those individuals staff Marco’s world class client services center. 

The company has also formed strong partnerships with leading technology providers such as Cisco, Mitel, Microsoft, HP, and Dell. 

But, perhaps the biggest asset Marco brings to the IT table is its focus on the client experience. 

“We believe offering support services is not only about fixing technology problems but equally important is providing our clients with a great experience,” says Urzendowski.  “To make that experience the best in the industry, we’re constantly working to perfect our methodologies and the processes…We put feedback to use to make the client experience even better the next time.”  

98 percent of live calls are answered within 7 seconds

When a customer calls Marco, they get a live person who is part of the company’s rapid response team. These individuals are technically trained to resolve common requests that are easy to remediate. 

Warm call transfers

If a call requires a more advanced technical skill set, the rapid response team member will document and triage the ticket to provide the caller with a live, three-way dialogue between the caller, the rapid response team member and the level-two technician on the customer’s care team. This allows the end user to verify that the rapid response member understands the problem, and it prevents the caller from having to repeat the issue. 

Dedicated care teams

To further deliver a more personal and efficient customer experience, Marco assigns each business a dedicated care team of 6-8 highly trained techs who know and understand the specific nuances of that client’s industry, vertical applications, and computing platform. This gives the technicians the ability to apply more context to issues and reach quicker resolutions. 

Comprehensive metrics

The company continuously compiles and analyzes real-time data to determine how efficiently and effectively it is interacting with customers. It also measures its performance by surveying clients and end users. That information—along with other detailed metrics—is shared with the client on a regular basis. 

Urzendowski knows it’s only a matter of time before Omaha’s best kept IT secret goes mainstream. When it does, he says the Marco team in Omaha is ready.

7929 W. Center Road
Omaha, NE 68124
402.339.3006
marconet.com

This sponsored content appears in the August/September 2018 edition of B2B.

Faces of Omaha 2018

April 19, 2018 by
Photography by Bill Sitzmann

Faces of Omaha is an annual sponsored publication that introduces a variety of “faces,” local industry leaders and experts, to the community. This exclusive publication was carefully cultivated​,​ so only one person and company per business category is invited to participate.

In the publishing industry, this sort of publication is known as “native advertising.” Native advertising is a unique form of sponsored content produced by editorial staff in conjunction with advertisers. The end result is an enjoyable book that has value to both the readers and advertisers.

Everyone featured in the book is truly the “face” of their field. Our sales team spent considerable time cultivating this list.

The following pages introduce more than 100 people and companies, the leaders in their respective areas of expertise, who stand ready to serve their community.  

Todd Lemke, publisher Omaha Publications

This sponsored content was printed in a special annual. To view, click here: Faces of Omaha 2018

Michael Walker

April 6, 2018 by

There’s a big difference between being a technology vendor and a technology partner. “A vendor simply sells and services technology,” says Michael Walker, technology adviser at Marco. “A partner works with your business to help improve your operations and gain the best return on your investment.”

As a technology partner, Marco offers much more than copiers and printers. In fact, it is Marco’s broad scope of solutions that makes them such a valuable resource. As technology becomes more integrated, companies need a partner that not only understands all of their complex technology, but can make it work together—from phone and audio/visual systems to business IT to cloud solutions. 

When it comes to expertise and personal service, Marco offers the best of both worlds. The company’s Omaha team is backed by 1,100 employees across the Midwest, more than half of whom are certified engineers and technical representatives.     

Marco also makes it a priority to support the local communities we serve, from United Way to Omaha’s Henry Doorly Zoo & Aquarium to the Nebraska Humane Society and Vala’s Pumpkin Patch.  


Marco
7929 W. Center Road, Omaha, NE 68124
402.339.3006
marconet.com

This sponsored content appeared in Faces of Omaha 2018. To view, click here: https://issuu.com/omahapublications/docs/faces_2018/62

Marco

September 15, 2017 by
Photography by Katie Anderson

This sponsored content appeared in the Fall 2017 edition of B2B. To view, click here: https://issuu.com/omahapublications/docs/bb1117_final_flipbook/40

Today’s technology isn’t just complicated…it’s integrated. Phone systems are connected to video systems, which are connected to networks that are connected to copiers and printers, and so on. Updating one portion of technology is neither simple nor an isolated event.

Marco specializes in business IT. They know how things work and how things connect to
one another.

They’ve come a long way since opening their doors as a small typewriter shop back in 1973. That’s because technology has come a long way. Through the years, they’ve adapted to changes in the industry by listening to what their customers want, and being the first to implement new and better solutions. To do that, they’ve hired smart people who are driven to learn and understand emerging technology and how it can
improve business.

Today, Marco is one of the top five technology providers in the nation, serving customers nationally with core offices in Illinois, Iowa, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin, and here in Omaha. Over half of their 1,100 employees are certified systems engineers and technical representatives. That means they maintain the highest level of certifications for their area of expertise.

Though their footprint continues to grow, they are adamant about providing premium local support. Customers who call an assigned Marco support team talk with people who know their business and its nuances, not a room full of strangers in a call center a thousand miles away. The Omaha team members have an average tenure of 15 years. That kind of local experience can be a game-changer when dealing with technology issues.

It’s also important to know the ins and outs of IT, especially with today’s integrated technology. Marco’s Managed IT Services help businesses proactively manage their IT infrastructure so there’s less network down time—and all of the systems and programs connected to that network work together more effectively. They work as an extension of customers’ IT staff to manage the day-to-day maintenance and support responsibilities. That allows the customer’s IT staff to spend time on more important things.

In addition to managed IT services, Marco offers carrier and cloud services, phone and voice systems, audio and video systems, and copiers and printers. In fact, Marco is one of the largest Konica Minolta and Sharp dealers—and HP’s largest independent dealer—in the U.S.

Beyond all of their expertise and many certifications, the thing that sets Marco apart the most is their positive culture. They are consistently named a top workplace by local and national organizations for being a fun and friendly place to work, a good corporate citizen, and a
caring employer.

The best part about having a positive culture is that it translates to great service. Ninety-two percent of their customers say they would recommend Marco. This culture of service is also one of the reasons they’ve received Omaha Magazine’s Best of B2B™ 12 years in a row.

7929 West Center Road
Omaha, NE 68124
402.339.3006
marconet.com

Marco

April 1, 2017 by
Photography by Bill Sitzmann

Whether it’s managed print and IT, copiers and printers, or cloud services, Marco will break things down to simple terms for clients so they can focus on building their business—securely—for the future. The people at Marco take the time to know their customers’ businesses and their people, and provide solutions that enhance the company’s ability to thrive.

Marco’s business is technology, but more importantly, Marco is focused on strengthening communities and providing opportunities to grow together.

With 30-year veterans and community members like Scott Weschcke providing service to the heart of Nebraska, it’s no wonder Marco’s track record includes winning the Best of B2B Award in Copier Service for 11 consecutive years.

The Omaha partners say, “It’s been an honor to serve the community for more than 43 years, and we look forward to many more in this ever-changing world of technology.”

7929 West Center Road, Omaha, NE 68124

402.339.3006 • marconet.com

This sponsored content is a page from the publication Faces of Omaha.  To read the entire magazine, click the image: