Tag Archives: ethical

New Business and Marketing Ethics

January 19, 2018 by
Photography by Bill Sitzmann

Owners of new businesses have myriad ethical problems similar to the problems in mature businesses. The difference is that new business owners don’t have years of experience to help them more easily make sound decisions. But practice and a good process can lead to long term, honorable business growth. Case in point:

Dear Ethics Adviser,

I’m passionate about making life easier for folks. I’ve started a concierge service I sell to businesses that they, in turn, provide to their employees. I’ve been able to get a few accounts, but I’m not growing as fast as I’d like. Part of my problem is not knowing how to price my service. I think I’m overcharging. It’s not as if I can ask my competitors what they charge.

A colleague of mine recommended a strategy. He said to ask a friend who does procurement at a local firm to put out a request for proposals (RFP) for concierge service. The friend wouldn’t really want the service, mind you, but would put out the RPF simply to collect bids from companies and then tell me what they charge. This way, I get the best information about the market and won’t overprice my service. Would you recommend this strategy?

Dear Passionate,

While the strategy is practical and can yield fast results, it is not ethical and should not be used. Ethical decision making requires that you think far, wide, and high about your options.

In this case, when you think far, about consequences for all, you notice that competitors would anticipate that they could get business from their work. They would use valuable time completing your fake RFP that they could instead use on live prospects. You are creating harm. Would you want someone to do this to you?

When you think wide, you recognize all of the duties and obligations you have to different people. A fundamental duty is to try to tell the truth. In this case, you are being deceptive in order to make life easier for yourself. This is wrong.

When you think high, you ask yourself, “What kind of person do I want to be? Would my mom be proud if she knew about my action?” The moms that teach us to be strong and true would not approve of this way of finding pricing information. It’s a short cut, and not noble.

So when you stop to think far, wide, and high, you see that this pricing strategy is wrong.

What can you do instead, Passionate?

Rather than seek a fast solution, get your mind around the fact that business wisdom comes from the school of hard knocks and it can’t be shortchanged. Experiment; try one solution, then another; succeed sometimes; fail others. Engage with business leaders you truly admire to get advice. Keep your values front of mind, and profit has a great chance of following.

Beverly Kracher, Ph.D., is the executive director of the Business Ethics Alliance and the Daugherty Chair in Business Ethics and Society at Creighton University.

This column was printed in the February/March 2018 edition of B2B.

Ethics

May 16, 2017 by

Years ago, my colleague Butch Ethington showed me a graphic he designed when he was the ethics officer and ombudsman at Union Pacific Railroad. I still use this graphic in my Creighton classes and the department uses it in our Business Ethics Alliance programs.

It is a pyramid. At the bottom are all the rank-and-file employees, the heart and soul of business. Their No.1 ethical issue, Butch says, is fairness. “She got more time off.” “He was given the opportunity for travel.” “She got to work from home.”

In the middle of the pyramid are the managers and directors. In between the top dogs and rank and file employees, managers and directors have tough roles. Their No. 1 ethical issue is accurate reporting. “How do I make my boss happy about the numbers?” “How do I showcase my subordinates?”

At the top of the pyramid are the executives and board members of the organization. They spend a great amount of time interfacing with government, the public, and all stakeholders. Their No. 1 ethical issue is conflict of interest.

Of course, conflicts of interest can occur at any level of an organization. Think about the conflicts that arise for salespeople, or the ones that occur in procurement. Executives have other ethical issues, for example, telling the truth or community responsibilities. Let’s focus on executives and board members and their conflicts of interest.

Three key questions arise. What is a conflict of interest? Why is it so hard to recognize our own conflicts of interest? What can be implemented to reduce conflicts of interest?

As for the first question, we all know that a conflict of interest can arise when someone is responsible for serving competing interests. But this is not, in and of itself, unethical. It is what a person does about the competing interests that matter. Classic examples of conflicts of interest focus on financial interests, for example, an executive who shares confidential information, thereby decreasing his firm’s assets and increasing his own. But a more nuanced definition of conflict of interest includes multi-dimensions and is not always about making more money. For example, what about a board member who provides a building to the firm at reduced rent? In this case, she provides a benefit because of her interest. Is this a conflict that is unethical?

It has been said that half of the battle in ethics is being aware that there is an ethical situation in front of you. Why is it so hard to see one’s conflicts of interest? Behavioral ethicists shine a light on this second question. We have psychological dispositions to think or act in certain ways, due to chemistry or socialization, which are unnoticed or disbelieved. Deeply entrenched and habitual dispositions can be healthy, like being confident. But confidence can become extreme and turn into a bias. Overconfidence bias can block one’s perception of a conflict of interest and when this happens we say a person has a psychological blindspot.

Overconfidence bias can be heard when an executive says, “This is not a problem. If anyone can handle it, I can.” But no one is immune to psychological blindspots and unethical conflicts of interest. No one. The best we can do is recognize our human nature and develop strategies to overcome our extremes. Which takes us to question three.

What can we do to reduce conflicts of interest? At the policy level, it is helpful to have executives and board members sign conflict of interest statements. But make sure the documents are multidimensional, addressing possible financial, as well as non-financial, conflicts. Most conflict of interest statements do not. Second, we can learn from something Bruce Grewcock, CEO of Kiewit, once told me. He says that the company has leaders who are willing to speak up and point out to him when he needs to examine a situation again. He’s expressing the old adage, “surround yourself with good people.” When we do this, we have the best chance of recognizing our overconfidence and reducing the chance that we will act inappropriately and wreak havoc on our world.

Beverly Kracher, Ph.D., is the executive director of Business Ethics Alliance, and the Daugherty Chair in Business Ethics & Society at Creighton University.

 

 

 

 

 

 

 

 

 

 

 

This article was printed in the Spring 2017 edition of B2B.

 

Show Of Hands

February 22, 2017 by
Photography by Bill Sitzmann

If you love trips to the museum and trips to the manicurist, Imagine Uhlenbrock is your one-stop shop for a day of art, style, and self-care all rolled into one stunning experience.

Uhlenbrock is the “nail genie” and artist behind Just Imagine Nails. Keratin is her canvas and her work is constantly showing on the hands of happy clients throughout Omaha.

“I started doing my own nails when I was about 4, because I was an only child and it was something I could do for myself,” Uhlenbrock says.

Her interest in nail art grew through middle school and high school, culminating in her first steady nail job at a downtown Omaha salon. It was meant to be her college job, but Uhlenbrock loved the craft so much she launched her own business doing natural, ethical nails at age 19.

For those skeptical that a manicurist can be a “real” artist, one look at Uhlenbrock’s vibrant Instagram portfolio provides ample evidence of her artistry and talent. Intricate, hand-painted designs, patterns, and messages mingle with hand-placed bling. Colors and textures pop, and unique, creative themes inspire the urge to scroll right on down the rabbit hole because no two sets are alike and your eyeballs will want to collect them all.

 

 “It’s just like commissioning any other piece of art,” Uhlenbrock says. “I always have ideas, so I have clients who just come in and let me do whatever I want every two weeks, or sometimes they come in with a theme or idea in mind. Most of the time it’s a collaborative process and we customize it based on the vision and what they’re feeling like that week.”

This process has resulted in galaxy nails, Vegas- and beach-themed vacation nails, desert sunset nails, snowflake and Christmas nails, Fourth of July “red, white, and bling” nails, Ouija board nails, Netflix and chill nails, ice cream and French fry nails, nails that are geometric, plaid, rainbow, floral, color-blocked, gradient, holographic or chrome, and nails that mimic abstract paintings, among others.

“I take inspiration from everywhere. The print of your dress, the pattern of that chair, the texture of this pillow, someone’s artwork,” Uhlenbrock says.

Then there are the pop culture nails. She’s done sets that honor artists including Eartha Kitt, Prince, Beyoncé, and Frida Kahlo, that appreciate cultural icons ranging from Carl Sagan and Neil deGrasse Tyson to Grumpy Cat, that recognize the Broadway Hamilton phenomenon, that reference literature from Harry Potter to local author Rainbow Rowell’s Eleanor & Park, and that celebrate TV shows from The Golden Girls to The Powerpuff Girls. Her popular annual Halloween special has taken inspiration from The Addams Family, Stranger Things, The X-Files, and Hocus Pocus sets, as well as one of her personal all-time favorites: Michael Jackson “Thriller” nails.

“You can see from my themes that I like weird,” Uhlenbrock says. “I’ll put anything on a nail as long as it’s not problematic.”

Uhlenbrock’s political work is also incredibly compelling. She’s done anti-pipeline nails, Black Lives Matter nails, and nails that read “Go Vote,” among others.

“One of the roles of an artist is to get people to think or to spread certain messages. Nail art is no different than any other art form in that way,” Uhlenbrock says. “That’s how art and social justice can intersect by creating visuals, sounds, or whatever the medium to raise awareness, to educate, or to relieve pain and pressure for the oppressed. So, a lot of what I do is people’s regular self-care.”

In December 2016, Uhlenbrock opened her Hand of Gold Beauty Room space in the Fair Deal Village Marketplace, near 24th and Lake streets. She currently shares the space with two subcontractors, Qween Samone and Ria Gold, who help support the service menu of natural nails, makeup, and braiding. Uhlenbrock enjoys working in the thriving area among neighboring small business owners and she’s committed to using her space to support her peers.

“We support small businesses here,” Uhlenbrock says. “Economic disenfranchisement has been a huge tool of oppression against people of color. So, it’s really important to me as I grow and have my own economic development to reach out and empower others through that as well.”

Uhlenbrock stocks body care products from Lincoln-based Miss Kitty and Her Cats, pieces from Omaha’s Amaral Jewelry, and gets all of her regular polishes from Ginger + Liz, a black woman-owned, vegan-friendly, toxin-free nail lacquer company. She also sells jewelry from her other business, The Bigger the Hoops.

Besides providing an important platform for a network of artists and makers, the petite Hand of Gold Beauty Room just feels like a place you want to be. A plush, amber-colored couch beckons from the pedicure platform that Uhlenbrock and her mother hand-built. The walls are decked with striking work by Lincoln artist Brittany Burton, featuring black-and-white depictions of “thick” women with sparse flashes of green and yellow. Soul music fills the air and large windows let ample natural light stream in.

“Everyone should probably go to a therapist, but not everyone does—some people get their nails done instead,” Uhlenbrock says. “They can come here, have a good conversation, and leave feeling like a million bucks with something good to look at for a couple weeks. It’s a lot easier to feel like you have your shit together when your nails are on point.”

This article was printed in the March/April 2017 edition of Encounter.