Whether it’s your first time inside the glittering Orpheum Theater or your fiftieth visit to the sleek Holland Performing Arts Center, attending a live performance is an exciting event. The lobby fills with eager patrons and the buzz of conversation as a floor captain directs a couple to the gift shop while their tutu-clad daughter hops up and down with anticipation. A man in elegant evening wear checks out a hearing device from a volunteer while a couple in cowboy boots hover at their assigned door, which is—finally!—opened by a smiling usher. Each of these patrons has been made to feel welcome by an official Ambassador for Omaha Performing Arts [OPA].

For its March 2013 return run of The Lion King’s 32 sold-out performances, 383 Ambassadors volunteered a total of 6,804 hours. This past August, Disney Theatrical Productions presented a rare award, a handcrafted lioness mask honoring the outstanding achievement of The Lion King’s success in Omaha. Ambassadors were a central element in the success of that and any run at either the Orpheum or the Holland.

One of the black-clad volunteers, Sue Mouttet, was recognized for working 94 events during the 2012-13 season. Think of the math on that. That’s the equivalent of Mouttet spending one out of every four days of the year dressed in one of her black Ambassador’s outfits.

“I became an Ambassador in 2005, the year the Holland opened,” says Mouttet. “I enjoy every assignment I get because I love the public contact.” Many people think of Ambassadors simply as ushers, but their duties are as varied as Omaha Performing Arts’ line-up of performances. One of the jobs of female Ambassadors is directing intermission traffic through the rest rooms during lobby-packed intermissions. “It may sound funny, but it can make a big difference in one’s [a patron’s] experience,” Mouttet says. [Editor’s Tip: For much shorter restroom lines at the Orpheum, take the short flight of stairs down from the lobby and use the lower-level facilities.]

Mouttet has a special understanding of theater—she is an actor who’s played several area stages. This background helps her better explain the nuances of the evening to ticketholders. Why can’t we be seated early? The doors must wait while cast and crew make their last-minute checks so you will enjoy a killer, perfectly staged performance.

Joni Fuchs, OPA’s Front of House Manager, oversees 450 volunteer Ambassadors. She was hired for the position two years ago but had been an Ambassador since 2006. Like many in her small army of volunteers, she came at the suggestion of friends and joined a mixed group of people who share a love for performing arts and helping others. Many are retired, but others come from jobs in business, education, and trade. The minimum age is 18; the oldest Ambassador is 90. And each one is greatly appreciated. “They provide an invaluable service to Omaha,” says Fuchs. “They are the face of Omaha Performing Arts.”

Ambassadors like Mouttet take their responsibilities and commitments seriously, but they also enjoy such perks as seeing OPA’s array of outstanding Broadway, music, and dance performances at two stellar venues. Ambassadors may watch performances during periods when they’re not otherwise needed, and they also earn points that they can exchange for free tickets.

“No matter what we do,” Mouttet says of her varied and many duties, “we serve one patron at a time and we go, go, go!”